RMA B2B Web Portal

Privacy Policy

Effective Date: 1 January 2026

1. Introduction
At FS Holding Ltd ("we", "our", or "us"), we prioritize the privacy of our clients and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our B2B RMA web portal.

2. Information We Collect
We may collect and process the following types of information when you use our portal:

• Contact Information: Names, job titles, business email addresses, and phone numbers of authorized representatives.
• Business Information: Company name, billing address, shipping address, and purchase order details.
• Product Information: Details about products being returned, including product SKU and reason for return.

3. Purpose of Data Collection
We collect and use your information for the following purposes:

• To facilitate the processing of RMA requests and manage product returns.
• To communicate relevant updates regarding your RMA status and inquiries.
• To maintain accurate records and comply with of applicable legal requirements.
• To enhance our services and improve customer experience.

4. Legal Basis for Processing
We will only process your personal data when we have a legal basis to do so, including:

• Consent: You have given us clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

5. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share your information with:

• Service Providers: Third-party service providers who assist us in operating our portal and conducting our business, under strict confidentiality agreements.
• Legal Authorities: When required by law or in response to legal proceedings.

6. Data Security
We implement appropriate technical and organizational measures to protect against unauthorized access, loss, destruction, or alteration of your personal information. However, please be aware that no internet transmission can be guaranteed to be completely secure.

7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights
You have certain rights concerning your personal data, including:

• The right to access the personal data we hold about you.
• The right to have any inaccuracies corrected.
• The right to request the deletion of your personal data in certain circumstances.

To exercise these rights, please contact us using the information provided below.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our portal. Your continued use of the portal after any changes indicates your acceptance of the revised policy.

10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]