RMA B2B Web Portal

FAQ

1. What is the purpose of the B2B RMA Portal?
The B2B RMA portal is designed to streamline the process of returning merchandise for our business clients. It allows authorized representatives to submit Return Merchandise Authorization requests, track the status of their returns, and manage product returns efficiently.

2. How do I create an RMA request?
To create an RMA request, log into the portal and complete the RMA request form with the required information, including the sales order number(SO#), product SKU(product article), reason for return, problem description with video or photo proofs. Once submitted, you will receive an RMA number for tracking.

3. What information do I need to provide for an RMA request?
When submitting an RMA request, you will need to provide:

• Sales order number
• Product SKU
• Reason for the return
• Problem description with video or photo proofs

4. How long do I have to submit an RMA request?
RMA requests should be submitted within 5 days of receiving the product. After this period, we may not be able to process the return.

5. Are there any items that cannot be returned?
Yes, certain items are non-returnable, such as:

• Jerseys, t-shirts, polo, hoodies, sweaters, jackets, arm sleeves headware are not returnable after use.
• Custom or personalized orders cannot be returned unless defective.

6. Who is responsible for return shipping costs?
Return shipping costs are typically the responsibility of the client unless the return is due to a defect, product error, or other issue on our part.

7. How will I know the status of my RMA request?
You can track the status of your RMA request through the portal using your RMA number. You will also receive updates via email regarding the processing of your return.

8. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact your account manager within 2 days of receipt. You may need to provide evidence, such as photos, to support your claim.

9. How long does it take to process an RMA?
Once we receive the returned product, it typically takes 2 business days to inspect the item and process the RMA. You will be notified of the outcome via email.

10. What happens if my RMA request is denied?
If your RMA request is denied, we will notify you of the reasons for the denial and provide options for resolution, if applicable. You may reach out to our customer service team for further assistance.

11. Can I exchange a product instead of returning it?
Yes, if you wish to exchange a product rather than returning it, please indicate this on your RMA request form. Exchanges are subject to product availability.

12. How can I contact customer support?
For any questions or concerns regarding the RMA process, you can reach your account manager or our Customer Support Team at: [email protected]